Grievance Mechanism for Workers

Purpose and Scope

Digify Agency is committed to providing a transparent, accessible, and confidential Grievance Mechanism for Workers (GRM) to address any concerns related to labor practices, workplace conditions, and potential violations, including gender-based violence (GBV), sexual exploitation and abuse (SEA), and sexual harassment (SH). The GRM applies to all workers involved in the TechSart Project (Pioneer Program) and ensures that grievances are addressed fairly, consistently, and promptly.

Grievance Submission Channels

Workers can submit their grievances through the following channels:

• Email: hr@digifyagency.co

• Phone/Hotline: +970 595226904

• Online Submission for Regular & Anonymous Complaints via gr.digifyagency.co/

Grievance Submission Process

Step 1: Submission

Workers submit grievances via email, phone, online forms, or suggestion boxes.

Step 2: Acknowledgment

The HR team will acknowledge receipt of the grievance within 3 working days.

Step 3: Initial Review

The complaint will undergo an initial assessment to determine the appropriate
course of action.

Step 4: Investigation

A thorough investigation will be conducted within 10 working days. If the case
involves GBV/SEA/SH, it will be referred immediately to TechSart’s GRM.

Step 5: Resolution & Feedback

The final decision and resolution will be communicated to the complainant
within 20 working days, unless circumstances require additional time.